Terms And Conditions

By accessing this Website, you agree to be bound by these terms and conditions of use.


1. Purchases

Order Progress

If your books have not arrived within the quoted delivery time please contact your local branch, or you can inquire into the status of your order using the following contact details:

email - enquire@johnsmithinternational.com
telephone - +44 (0)1425 485910

Security of Credit Card Payment Options

This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by John Smith & Son Group Ltd.

Delivery Times and Prices

We do not accept any liability or claim arising from late delivery. Prices listed are the most up to date we have. However publishers sometimes change prices without notice, and exchange rates may mean that prices of books from overseas publishers may also change rapidly. For this reason we will always notify you if a price varies from that which you were notified of at the time of ordering.

Responsibility for Local Taxes and Duties

When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable.

2. Returns


John Smith & Son Group Ltd unconditionally guarantees all the books purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of your order for a complete refund. If the return is due to an error that we have made, we will gladly refund the both the original delivery charge and the cost of return postage.

Returns Procedures

All returns should be securely wrapped and sent, with the original packing slip and reason for the return. 

3. Disclaimer

The information contained in www.ioe.johnsmith.co.uk ("the Website") may contain technical inaccuracies or typographical errors. All information made available from within this Website is provided "as is" for information purposes only and without warranty of any kind, either express or implied, including but not limited to, any warranties as to non-infringement, satisfactory quality or fitness for a particular purpose.

John Smith & Son Group Ltd may make changes to the content of this Website at any time without notice.

John Smith & Son Group Ltd makes no representations as to the security, quality or propriety of any website which may be accessed through this Website.

John Smith & Son Group Ltd will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.

4. Downloading and Printing Material from the Website

All design, text and graphics displayed on this Website and the selection or arrangement thereof are the copyright of John Smith & Son Group Ltd. You are granted permission to electronically copy and print in hard copy portions of this Website for the sole purpose of your own personal development. Any use of materials on this Website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of John Smith & Son Group Ltd is strictly prohibited.

5. Intellectual Property

All trade marks, product names, brand names, company names, titles, copyrights or logos cited herein are the trade-marks, trade names or copyrights of their respective owners. No permission is given by John Smith & Son Group Ltd in respect of the use of any such trade-marks, product names, brand names, company names, titles, copyrights or logos.

6. Privacy of Data Supplied by You

John Smith & Son Group Ltd is committed to ensuring that your privacy is protected. Please see our Privacy Policy for further details.

Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and John Smith & Son Group Ltd. By submitting your information you consent to this transfer.

7. Losses Resulting From Unauthorised Access To Your Data

Whilst every effort is made by John Smith & Son Group Ltd to keep secure information submitted by you, you accept the risk that data transmitted electronically via this Website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. John Smith & Son Group Ltd does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature including without limitation personal data transmitted by you electronically or otherwise.